Refund Policy

Overview

We want customers to feel satisfied after purchase. If a customer is not satisfied, they can request a return within the specified period. We offer a 60-day return policy, with refunds processed within 5–10 days. All orders enjoy free global shipping, and customers do not bear extra fees. Currency is USD. We hope clear policies let customers buy with confidence and make returns simple and smooth.

60-Day Return Policy

Customers can request a return within 60 days after receiving the product. The return period starts from the date the customer receives the product. Customers need to contact us through the Contact page within the period, explain the return reason, and provide order information. We will provide return instructions. Customers should follow the instructions to ensure smooth processing.

Returned items should be in good condition, ideally including original packaging, accessories, tags, and instructions. If an item shows obvious signs of use, damage, missing accessories, or affects resale, we may not be able to issue a full refund, or may refuse the return. We understand customers need to inspect products, but please avoid long-term use or damage.

Return Process

Customers contact us through the Contact page, providing order number, purchase email, product information, and return reason. After receiving the request, we review it and provide a return address or related instructions. Customers should send the item back according to the instructions. We recommend using a trackable shipping method and keeping proof of sending. If the return parcel is lost or delivery cannot be confirmed, refund processing may be affected.

Customers do not bear global shipping costs, but if a return involves special logistics arrangements, we may communicate the specific method with the customer. We will not increase customer burden without reason. If there is a quality issue, wrong item, or shipping damage, we will prioritize a solution for the customer.

Refund Processing Time

After the returned item is received and inspected, refunds are usually processed within 5–10 days. Refunds are returned to the original payment method. Actual arrival time may vary due to payment provider, bank, or card processing times. If a customer does not receive a refund within a reasonable time, please first check the bank account or contact the payment provider, then contact us through the Contact page. We will provide necessary refund proof or help investigate.

The refund amount usually includes the product amount. Since all orders enjoy free global shipping, customers do not pay shipping, so there is no shipping refund issue. If an order involves duties or other fees, we cover them, and customers do not bear extra costs. If a customer is mistakenly charged, please keep the receipt and contact us.

Non-Returnable or Special Cases

Some items may not be suitable for return due to hygiene, safety, customization, engraving, personalization, or other reasons. If an item falls into these categories, we will explain before or during purchase. If customers are unsure, they can ask through the Contact page. If an item has been used, damaged, missing accessories, or is beyond the 60-day period, we may not be able to accept the return.

If an order involves abnormal purchasing, resale, fraud, abuse of the return policy, or other violations of terms, we may refuse the return or refund. We will handle based on the situation and try to remain transparent.

Exchanges and Alternatives

If customers wish to exchange, they can contact us through the Contact page. Exchanges depend on inventory. If exchange is not possible, we can help with return and refund. If there is a quality issue, we may prioritize repair, replacement, or another solution. We want to find a suitable option for customers, not make them bear unnecessary trouble.

Damaged, Wrong, or Missing Items

If customers receive damaged, wrong, or missing items, please contact us through the Contact page as soon as possible. Please provide order number, product photos, outer packaging photos, and a description of the issue. We will review quickly and arrange a solution, including replacement, refund, or another appropriate method. Customers do not bear extra costs caused by our error.

Return Packaging and Sending

When returning, please use original packaging or suitable packaging to ensure the item is not damaged in transit. Please include order information or return number. Without a return number, processing may be delayed. We recommend keeping the tracking number for inquiries. If the return parcel is damaged or lost in transit, the customer may need to communicate with the carrier, and we will try to help.

Policy Updates and Contact

We may update the refund policy based on operational needs. Updated policies apply to new orders. If customers have questions about the refund policy, please contact us through the Contact page. We will try to provide clear, friendly, and effective support. We believe good after-sales service is not a cost, but the foundation of trust.